We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. All returns are issued as store credit only. Items (or return values) over $100 are subject to a 15% restocking fee. Return shipping, as well as any applicable restocking fees, will be deducted from the refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its undamaged, original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
We inspect every product when it comes in and when it ships out, in an effort to avoid any potential issues on the customer's end. Please inspect your order upon reception and contact us immediately in the unlikely event that the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as:
- perishable or consumable goods (such as food, flowers, or plants)
- custom products (such as special orders or personalized items)
- personal care goods (such as beauty products and perfumes)
- one-of-a-kind items (such as handmade and small batch)
- sale or clearance items
- gift cards
- hazardous materials, flammable liquids, or gases
- for sanitary concerns, we do not accept returns on soft textiles (such as clothing, hats and hair accessories, pillows, throw blankets)
Please get in touch if you have questions or concerns about a specific item.
Can I exchange an item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
When should I except to see my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll receive a store credit via email.
What happens if my return is not accepted?
If you return any item(s) without a return authorization, or if you return it in a condition other than that which it was received, you have the option of having the item(s) sent back to you at your cost.
Can't resist this shop. The most interesting and unique gifts that I have seen anywhere. I love it. You have to go to see this place. Shopping has never been so much fun.
My order was packed with amazing care and it got to me quickly! Love this shop so much! The owner is so awesome and I can’t wait to shop again!
This is THE place to shop for gifts. Jess will answer an questions about the products and offer solutions. I love shopping for my special friends and family members here!
I’m so impressed! Such wonderful products wrapped so nicely. So much care is put into their products, I’m absolutely stunned. I will be ordering from them again.
Words cannot adequately describe the pure joy I felt in Anemoia! From vintage, eclectic, inspiring and unique, Anemoia has it all! Books, candles, apothecary, and décor is only a small part of what you will find here. 10 out of 10! You can't be disappointed here.
Visiting Anemoia is like going on vacation to a land of loveliness, beauty, and wonderment. If you’re interested in brightening someone’s day (including your own) with a thoughtful, unique, and classy gift, I strongly recommend you shop here first.
This is one of the best online stores I have ever dealt with! They ship so quickly, everything is packaged beautifully and then packed securely. I will continue to shop with Anemoia first when I am looking for unique and high quality gifts.
Anemoia is special - it literally is like stepping into a multiverse of creative possibilities. Quirky, classic, vintage and modern, creative and stylish. Anemoia is definitely an experience and destination worth the drive.Review or testimonial text