We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. All returns are issued as store credit only. Items (or return values) over $100 are subject to a 15% restocking fee. Return shipping, as well as any applicable restocking fees, will be deducted from the refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its undamaged, original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
We inspect every product when it comes in and when it ships out, in an effort to avoid any potential issues on the customer's end. Please inspect your order upon reception and contact us immediately in the unlikely event that the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as:
- perishable or consumable goods (such as food, flowers, or plants)
- custom products (such as special orders or personalized items)
- personal care goods (such as beauty products and perfumes)
- one-of-a-kind items (such as handmade and small batch)
- sale or clearance items
- gift cards
- hazardous materials, flammable liquids, or gases
- for sanitary concerns, we do not accept returns on soft textiles (such as clothing, hats and hair accessories, pillows, throw blankets)
Please get in touch if you have questions or concerns about a specific item.
Can I exchange an item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
When should I except to see my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll receive a store credit via email.
What happens if my return is not accepted?
If you return any item(s) without a return authorization, or if you return it in a condition other than that which it was received, you have the option of having the item(s) sent back to you at your cost.
We may be able to cancel your order within the same day it is placed. If we do, a 10% cancellation charge will be deducted from your refund to cover the credit card charges incurred from processing and refunding your order, time spent pulling & packing your order, and/or materials used to pack your order. Orders that have already shipped may not be cancelled. Orders may not be cancelled after the day they are placed. Items labeled 'pre-order', 'special order', or 'custom order' may not be cancelled.
We do our best to ship all in-stock orders within 24-48 hours (with the exception of Sunday and Monday, as we are closed). That being said, we are a very small operation and sometimes fulfillment may be slightly delayed. If you need your order by a specific date, please be sure to choose the fastest available shipping speed, and add a note in the "Special Instructions" box at the bottom of your cart (or contact us directly).
Large items, such as E+E Wall Mounts, are often stocked at our warehouse and require a lot of extra time and attention to package safely. Please allow an extra 48 hours to get these items out to you.
Our goal is to provide you awesome products and fantastic service - not to profit from shipping charges. Our system automatically calculates shipping based solely on the weight of the item. In some cases, you may be overcharged for shipping. When this happens, we will either refund the shipping overage (in the event of a large discrepancy) or upgrade your shipping (in the event of a small discrepancy). In the event that you’re undercharged for shipping, we will cover the difference at no additional cost to you.
As with all discount codes from all stores, shipping discounts do have limitations and exceptions. For example, they typically do not cover large items or shipping rates over a certain dollar amount.
We inspect every product when it comes in and when it ships out, and use excessive care in packaging all orders, in hopes of avoiding any potential issues on the customer's end. Please inspect your order upon reception and contact us immediately in the unlikely event that the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
For UPS Shipments - We handle the claim.
If damage occurs in transit, your cooperation will be required to facilitate a damage claim in order to issue a refund. To expedite the process, please send, along with your refund request, clear, well-lit photos of the following:
- all sides of the box, especially any damage to the box
- the label
- inner packaging
- the item and damage to the item
- in some cases, the carrier will request an onsite inspection, so please retain all packaging until the claims process has been completed
For USPS Shipments - You handle the claim.
USPS requires the physical item and original packaging, so the quickest way to file the claim is to take the item and all of the original packaging to the nearest post office and file the claim.
We do not accept back damaged merchandise, so complying with the above instructions is the only way to receive a refund for damaged products. Refunds/replacements for damaged products will be issued once the shipping claim has been completed.
We will not hold product (including incoming stock holds) without a 50% deposit. Once the item is in stock, if it is not picked up within 7 days, any deposits paid will be refundable via store credit only.
Items listed as "pre-order" are items that are coming soon and are not available for shipment yet. These items have been ordered and will arrive as soon as possible. Once we receive these items, pre-orders will ship first in the order they were received.
When do pre-orders ship?
Pre-ordered items ship as soon as they are available. If you would like to know when a specific product will arrive please contact us or chat with us and we will be happy to give you an estimated arrival window. Please note release dates are estimated and manufacturers do not guarantee any dates. Sometimes manufacturers experience delays and this may cause delays with your order.
Your site/my email confirmation says the item is available or indicates an ETA different than that listed on the item. Which date do I go by?
Our system doesn't quite understand pre-orders, which is why we include the ETA in each product's title. The ETA listed in the product title is the most up-to-date information we have available. Please go by this date when placing your order and disregard what the cart and/or email confirmation says.
How do I pre-order?
To pre-order, we suggest shopping from our pre-order section. Once you are done, checkout as normal. If you would like to purchase any non-preorder items that are in stock we suggest placing a separate order as pre-ordered products will ship once available. If you do choose to order any in-stock items, your order will be held until it can ship complete.
Can I use coupons/rewards points?
Yes! Any current and valid coupons can be used on pre-order products. Please note past coupons or expired coupons do not apply to pre-ordered products.
Do I have to pay in advance?
Pre-order items have to be paid at the time the order is placed. In order for us to hold your products when they arrive, a paid order must be placed, this helps us to make sure you receive your products first and they ship as quickly as possible.
Can I cancel a pre-order?
All pre-order purchases are final sale. In order for us to properly plan our inventory we are unable to cancel pre-orders at this time. If you have any questions please email us or contact us.
Special or custom orders must be paid in full at the time the order is placed, and are non-refundable, except when due to manufacturer defects or unavailability of product (in which case, you will get a full refund via your original payment method).
We offer Shop Pay Installments as an alternative to layaway. With Shop Pay Installments, you get your purchases right away (versus at the end of the payment plan), and you can split your payments into 4 interest-free bi-weekly payments, or monthly payments (with interest) for up to 12 months.
- Refund policy applies - please read the full policy before making a purchase, regardless of payment method
- Shop Pay Installments are handled directly by Shopify and Affirm - we are not a point of contact for questions about eligibility or questions about your Shopify/Affirm account
- There are no hidden fees and no impact to your credit score
- For purchases between $50 and $1,000, you can split your payments into 4 payments every 2 weeks (no interest)
- For purchases between $150 and $17,500, you can split your payments into 12 monthly payments (interest does apply)
- Note about using Shop Pay Installments/Affirm on orders with pre-ordered items: your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times, your loan payment(s) may be due before you receive your purchase.
- Here's the fine print from Shopify and Affirm:
Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: Licenses, Notices, and Related Disclosures
- This information is subject to change without our knowledge. If you have questions or concerns about Shop Pay, please verify information directly with the provider(s) listed above.
We are not Amazon, Wal-Mart, TJ Maxx, etc. As such, you can expect far superior customer service and unique, quality goods. Our product offerings (with the exception of those labeled "pre-order", "special order", or "custom order" are live inventory, meaning the item is in stock and ready to ship. For quality- and inventory control concerns, we do not use third-party sellers.
Terms of Service
This website is operated by Anemoia Mercantile. Throughout the site, the terms “we”, “us” and “our” refer to Anemoia Mercantile. Anemoia Mercantile offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Anemoia & Co. , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Anemoia & Co. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com.