Refund policy

Anemoia Mercantile is an independently-owned business, and we try to keep our prices reasonable and accessible. Costly returns and cancellations can be incredibly detrimental to a small business. Please consider this when making your purchase. 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. All returns are issued as store credit only. High value items (or return order totals) over $100 are subject to a 15% restocking fee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Online returns will be refunded (in store credit), less return shipping costs. In the event of damage occurring as a result of return shipping, store credit will not be issued until the shipping claim is resolved (please see Damages and Issues below for more detail). 

To start a return, you can contact us at hello@shopanemoia.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@shopanemoia.com.

Damages and issues
We inspect every product when it comes in and when it ships out, and use excessive care in packaging all orders, in hopes of avoiding any potential issues on the customer's end. Please inspect your order upon reception and contact us immediately in the unlikely event that the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If damage occurs in transit, your cooperation will be required to facilitate a damage claim in order to issue a refund. To expedite the process, please send, along with your refund request, clear, well-lit photos of the following:

• all sides of the box, especially any damage to the box
• the label
• inner packaging
• the item and damage to the item

In some cases, UPS will request an onsite inspection, so please retain all packaging until the claims process has been completed.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable or consumable goods (food, flowers, inks, paints, plants, etc.), inked pens, custom products, personalized items, special orders, personal care goods (beauty products and perfumes, etc.), one-of-a-kind items (such as handmade and small batch), wearable items (apparel, hats, headbands, gloves, socks, earrings, etc.), dishware (mugs, decanters, serving platters, plates, etc.) clearance items, or gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases. Shipping costs are non-refundable. Please get in touch prior to making a purchase if you have questions or concerns about a specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If a sale or coupon was utilized on your original purchase, we can only match the discount if the sale or coupon is still valid.

Refunds (Store Credit only, except in the event of damaged/defective products)
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll receive a store credit via email. If the refund is not approved, we can return the item to you at your own cost.

Cancellations
We may be able to cancel your order within the same day it is placed. If we do, a 10% cancellation charge will be deducted from your refund to cover the credit card charges incurred from processing and refunding your order, time spent pulling & packing your order, and/or materials used to pack your order. Orders that have already shipped may not be cancelled. Orders may not be cancelled after the day they are placed. Items labeled 'pre-order', 'special order', or 'custom order' may not be cancelled.