Thank you for choosing to pre-order with us! Please review our Pre-order Policy below for important information about product availability, shipping, and any potential delays.

What is a Preorder?

Items listed as "preorder" are products that are coming soon but are not yet available for immediate shipment. These items have been ordered from the manufacturer and will arrive as soon as they become available. Once we receive the products, pre-orders will ship first in the order they were placed.

Release Dates

Please note that release dates are subject to change and are provided by the manufacturer. While we strive to provide accurate and up-to-date information, manufacturers may experience delays, which can impact your order.

To minimize potential delays, we allocate only a portion of incoming stock for pre-orders. In some instances, we may not have exact information regarding the arrival date or quantity of incoming pre-order items, as manufacturers may split shipments among multiple retailers. This means that your pre-ordered item(s) could be delayed until a later shipment.

When Do Pre-orders Ship?

Pre-ordered items will ship as soon as they become available, or by the specified release date if we are required to hold orders until that time. If you’d like an estimated arrival window for a specific product, please feel free to contact us or chat with us directly – we’ll be happy to provide you with an estimate.

Which Date Should I Follow for My Order?

We understand that our system sometimes conflicts with the pre-order information, which is why we include the estimated release date (ETA) directly in the product title. This ETA is the most up-to-date information we have, and we recommend you follow the date listed in the product title. Please disregard any conflicting dates shown in the cart or email confirmations.

How Do I Pre-order?

To pre-order an item, we recommend shopping from our Pre-order section. Once you’ve selected your items, proceed to checkout as usual. If you wish to purchase any in-stock items along with pre-order items, we suggest placing a separate order. Pre-ordered products will ship once available, and orders containing both pre-order and in-stock items will be held until the pre-order items are ready to ship.

Can I Use Coupons or Rewards Points on Pre-orders?

Yes! Current and valid coupons can be used on pre-order products. However, please note that expired or past coupons cannot be applied to pre-orders.

Do I Have to Pay in Advance?

Yes, pre-order items must be paid in full at the time the order is placed. This ensures that we can hold the item for you when it arrives and ship it as quickly as possible. Pre-payment is required to secure your product and guarantee that it will be shipped first when available.

Can I Cancel a Pre-order?

All pre-order purchases are final sale. To help us manage inventory properly, we are unable to cancel pre-orders, even in the event of delays caused by the manufacturer. If you have any questions about a pre-order, please feel free to email us or contact us directly.

We appreciate your understanding and patience. Pre-ordering ensures you don’t miss out on high-demand items, and we’re committed to delivering your products as soon as they become available.

Thank you for shopping with us!

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. All returns are issued as store credit only. Items (or return values) over $100 are subject to a restocking fee of up to 20%. Return shipping, as well as any applicable restocking fees, will be deducted from the refund. Original shipping fees are non-refundable (except in the case of shipping related damage or if you received the wrong item).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its undamaged, unopened original packaging. Items not returned in their original condition may be subject to a restocking fee of up to 50%, or deemed not returnable. You’ll also need the receipt or proof of purchase.

To start a return, please contact us via the chat box on our website. Emails are easily missed. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question via the chat box on our website.

For shipping-related damages, please see “Shipping” tab below.
We inspect every product when it comes in and when it goes out, in an effort to avoid any potential issues on the customer's end. Please inspect your order upon reception and contact us immediately in the unlikely event that the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as:

• fountain pens and fountain pen ink
• perishable or consumable goods (such as food, flowers, or plants)
• custom products (such as special orders or personalized items)
• personal care goods (such as beauty products and perfumes)
• one-of-a-kind items (such as handmade and small batch)
• seasonal items
• sale or clearance items
• gift cards
• hazardous materials, flammable liquids, or gases
• for sanitary concerns, we do not accept returns on soft textiles (such as clothing, hats and hair accessories, pillows, throw blankets)

Please get in touch if you have questions or concerns about a specific item.

Can I exchange an item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

When should I except to see my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll receive a store credit via email. If you are receiving a refund to your bank or credit card, processing time varies by bank - please contact your bank for transaction details. Please allow 7-10 business days for us to process your refund.

What happens if my return is not accepted?
If you return any item(s) without a return authorization, or if you return it in a condition other than that which it was received, you have the option of having the item(s) sent back to you at your cost.

For class cancellation policy, please see "Classes/Workshops/Events" tab below.

We may be able to cancel your order within the same day it is placed. If we do, a cancellation charge of up to 20% will be deducted from your refund to cover the credit card charges incurred from processing and refunding your order, time spent pulling & packing your order, and/or materials used to pack your order. Orders that have already shipped may not be cancelled. Orders may not be cancelled after the day they are placed. Items labeled 'pre-order', 'special order', or 'custom order' may not be cancelled.

For full pre-order policy, please see "Pre-orders" tab above.

For class cancellation policy, please see "Classes/Workshops/Events" tab below.

• Due to the fact that we pay teachers and order product based on class attendance, and that customers may be turned away in the event of a full class, classes, events, and workshops are fully non-refundable. They are, however, transferable to another student. If you're unable to make it, you are welcome to find someone to take your place. If you do elect to have someone take your place, please have them reach out to the store so that we can update our roster.
• Class projects are not able to be changed. Some classes might have you choose your own products, but otherwise, the class is what it is. Inventory is purchased for the class kits based on the design of the project. If you want to create the class project in a different design, we recommend you take the class, then recreate it with your own materials.
• Unless otherwise mentioned in the class description, all classes are intended for adults and mature 14 year old students and up.
• Most of our classes, even intermediate or advanced classes, are designed to be beginner-friendly. That being said, knowledge and understanding of basic tools (rulers, scissors, paper trimmers, adhesive) is a necessity. If you need these basic tools explained, please see any of our staff members to set up a basic technique demo prior to signing up for a class.
• For subscription-based classes or clubs, there is typically a set number of sessions that must be completed prior to modifying or cancelling your subscription. This number varies by event, and should be available on the event description where you sign(ed) up for the event.

Shipping Timeframe
We do our best to ship all in-stock orders within 24-48 hours (with the exception of Sunday and Monday, as we are closed). That being said, we are a very small operation and sometimes fulfillment may be slightly delayed. If you need your order by a specific date, please be sure to choose the fastest available shipping speed, add the Priority Fulfillment option, and add a note in the "Special Instructions" box at the bottom of your cart (or contact us directly). 

Large orders or orders with large items (such as E+E Wall Mounts) are often stocked at our local warehouse and require extra time and attention to package safely. Please allow an extra 48 hours to get these items out to you.

Shipping Costs
Our goal is to provide you awesome products and fantastic service - not to profit from shipping charges. Our system automatically calculates shipping based solely on the weight of the item. In some cases, you may be overcharged for shipping. When this happens, we will either refund the shipping overage (in the event of a large discrepancy) or upgrade your shipping (in the event of a small discrepancy). In the event that you’re undercharged for shipping, we will - in most cases - cover the difference at no additional cost to you. If the underage is substantial, we may reach out to you to cover the additional cost, in which case you have the option to cancel the order with no cancellation fees.

Shipping Discounts
As with all discount codes from all stores, shipping discounts do have limitations and exceptions. For example, they typically do not cover large items, shipping rates over a certain dollar amount, or international shipping.

Shipping-Related Damages
We inspect every product when it comes in and when it ships out, and use excessive care in packaging all orders, in hopes of avoiding any potential issues on the customer's end. Please inspect your order within 48 hours of delivery and contact us immediately in the unlikely event that the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The Marlene Clause: We do not accept back damaged merchandise, so complying with the instructions below is the only way to receive a refund for damaged products. Refunds/replacements for damaged products will be issued once the shipping claim has been completed.

For UPS Shipments:
If damage occurs in transit, your cooperation will be required to facilitate a damage claim in order to issue a refund. To expedite the process, please send, along with your refund request, clear, well-lit photos of the following:

• all sides of the box, especially any damage to the box
• the label
• inner packaging
• the item and damage to the item

In some cases, the carrier will request an onsite inspection, so please retain all packaging until the claims process has been completed.

We will not hold product (including incoming stock holds) without a 50% deposit. Once the item is in stock, if it is not picked up within 7 days, any deposits paid will be refundable via store credit only. 

Special or custom orders must be paid in full at the time the order is placed, and are non-refundable, except when due to manufacturer defects or unavailability of product (in which case, you will get a full refund via your original payment method).

We offer Shop Pay Installments as an alternative to layaway. With Shop Pay Installments, you get your purchases right away (versus at the end of the payment plan). Depending on the size of your order, you can split your payments into interest-free bi-weekly payments, or monthly payments (with interest). 

• Refund policy applies - please read the full policy before making a purchase, regardless of payment method
• Shop Pay Installments are handled directly by Shopify and Affirm - we are not a point of contact for questions about eligibility or questions about your Shopify/Affirm account
• There are no hidden fees and no impact to your credit score
• Regarding installments on pre-ordered items: your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times, your loan payment(s) may be due before you receive your purchase.
• Here's the fine print from Shopify and Affirm:
  Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: Licenses, Notices, and Related Disclosures
• This information is subject to change without our knowledge. If you have questions or concerns about Shop Pay, please verify information directly with the provider(s) listed above.

We are not Amazon, Wal-Mart, TJ Maxx, etc. As such, you can expect far superior customer service and unique, quality goods. Our product offerings (with the exception of those labeled "pre-order", "special order", or "custom order" are live inventory, meaning the item is in stock and ready to ship. For quality- and inventory control concerns, we do not use third-party sellers, and we do not dropship - we stock and ship all of our own inventory.

If you take issue with our policies, we encourage you to shop elsewhere. Prior to submitting your order, you are required to acknowledge and accept our terms and conditions. This is recorded in your order confirmation and will be used to dispute a chargeback. Again, please order responsibly.

The Kent Clause: If you need to reach out regarding an order you've already placed, do not assume that simply sending an email guarantees your issue has been seen or resolved. Like many inboxes, ours receives a flood of spam, scams, and junk daily — emails can easily get lost.

• The most reliable method of contact is through the website chat box.
• If your money matters to you (as it should), act like it. Follow up if you haven’t heard back. Responsibility for your own transactions is part of being an adult.
• Until you receive a direct response confirming resolution, do not consider your issue resolved.