Our Policies

By placing an order, you are agreeing to our store policies.
Pre-orders

Items listed as "pre-order" are items that are coming soon and are not available for shipment yet. These items have been ordered and will arrive as soon as possible. Once we receive these items, pre-orders will ship first in the order they were received.

When do pre-orders ship?
Pre-ordered items ship as soon as they are available (or by the release date if we are required to hold orders until the authorized date). If you would like to know when a specific product will arrive please contact us or chat with us and we will be happy to give you an estimated arrival window. Please note release dates are estimated and manufacturers do not guarantee any dates. Sometimes manufacturers experience delays and this may cause delays with your order.

Your site/my email confirmation says the item is available or indicates an ETA different than that listed on the item. Which date do I go by?
Our system doesn't quite understand pre-orders, which is why we include the ETA in each product's title. The ETA listed in the product title is the most up-to-date information we have available. Please go by this date when placing your order and disregard what the cart and/or email confirmation says.

How do I pre-order?
To pre-order, we suggest shopping from our pre-order section. Once you are done, checkout as normal. If you would like to purchase any non-preorder items that are in stock we suggest placing a separate order as pre-ordered products will ship once available. If you do choose to order any in-stock items, your order will be held until it can ship complete.

Can I use coupons/rewards points?
Yes! Any current and valid coupons can be used on pre-order products. Please note past coupons or expired coupons do not apply to pre-ordered products.

Do I have to pay in advance?
Pre-order items have to be paid at the time the order is placed. In order for us to hold your products when they arrive, a paid order must be placed, this helps us to make sure you receive your products first and they ship as quickly as possible.

Can I cancel a pre-order?
All pre-order purchases are final sale. In order for us to properly plan our inventory we are unable to cancel pre-orders even in the event of manufacturer delays. If you have any questions please email us or contact us.

Frequently asked question

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Refunds

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. All returns are issued as store credit only. Items (or return values) over $100 are subject to a 15% restocking fee. Return shipping, as well as any applicable restocking fees, will be deducted from the refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its undamaged, original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at hello@shopanemoia.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@shopanemoia.com.

Damages and issues
We inspect every product when it comes in and when it ships out, in an effort to avoid any potential issues on the customer's end. Please inspect your order upon reception and contact us immediately in the unlikely event that the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as:

  • perishable or consumable goods (such as food, flowers, or plants)
  • custom products (such as special orders or personalized items)
  • personal care goods (such as beauty products and perfumes)
  • one-of-a-kind items (such as handmade and small batch)
  • sale or clearance items
  • gift cards
  • hazardous materials, flammable liquids, or gases
  • for sanitary concerns, we do not accept returns on soft textiles (such as clothing, hats and hair accessories, pillows, throw blankets)

Please get in touch if you have questions or concerns about a specific item.

Can I exchange an item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

When should I except to see my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll receive a store credit via email. 

What happens if my return is not accepted?
If you return any item(s) without a return authorization, or if you return it in a condition other than that which it was received, you have the option of having the item(s) sent back to you at your cost.

For class cancellation policy, please see "Classes/Workshops/Events" tab below.

Cancellations

We may be able to cancel your order within the same day it is placed. If we do, a 10% cancellation charge will be deducted from your refund to cover the credit card charges incurred from processing and refunding your order, time spent pulling & packing your order, and/or materials used to pack your order. Orders that have already shipped may not be cancelled. Orders may not be cancelled after the day they are placed. Items labeled 'pre-order', 'special order', or 'custom order' may not be cancelled.

For full pre-order policy, please see "Pre-orders" tab above.

For class cancellation policy, please see "Classes/Workshops/Events" tab below.

Classes/Workshops/Events
  • Due to the fact that we pay teachers and order product based on class attendance, and that customers may be turned away in the event of a full class, classes, events, and workshops are fully non-refundable. They are, however, transferable. If you're unable to make it, you are welcome to find someone to take your place. If you do elect to have someone take your place, please have them reach out to the store so that we can update our roster and make any changes necessary such as name tags, etc.
  • Class projects are not able to be changed. Some classes might have you choose your own products, but otherwise, the class is what it is. Inventory is purchased for the class kits based on the design of the project. If you want to create the class project in a different design, we recommend you take the class, then recreate it with your own materials.
  • Unless otherwise mentioned in the class description, all classes are intended for adults and mature 14 year old students and up.
  • Most of our classes, even intermediate or advanced classes, are designed to be beginner-friendly. That being said, knowledge and understanding of basic tools (rulers, scissors, paper trimmers, adhesive) is a necessity. If you need these basic tools explained, please see any of our staff members to set up a basic technique demo prior to signing up for a class.
  • For subscription-based classes or clubs, there is typically a set number of sessions that must be completed prior to modifying or cancelling your subscription. This number varies by event, and should be available on the event description where you sign(ed) up for the event.
Shipping

Shipping Timeframe
We do our best to ship all in-stock orders within 24-48 hours (with the exception of Sunday and Monday, as we are closed). That being said, we are a very small operation and sometimes fulfillment may be slightly delayed. If you need your order by a specific date, please be sure to choose the fastest available shipping speed, and add a note in the "Special Instructions" box at the bottom of your cart (or contact us directly). 

Large items, such as E+E Wall Mounts, are often stocked at our warehouse and require a lot of extra time and attention to package safely. Please allow an extra 48 hours to get these items out to you.

Shipping Costs
Our goal is to provide you awesome products and fantastic service - not to profit from shipping charges. Our system automatically calculates shipping based solely on the weight of the item. In some cases, you may be overcharged for shipping. When this happens, we will either refund the shipping overage (in the event of a large discrepancy) or upgrade your shipping (in the event of a small discrepancy). In the event that you’re undercharged for shipping, we will cover the difference at no additional cost to you.

Shipping Discounts
As with all discount codes from all stores, shipping discounts do have limitations and exceptions. For example, they typically do not cover large items or shipping rates over a certain dollar amount.

Shipping-Related Damages
We inspect every product when it comes in and when it ships out, and use excessive care in packaging all orders, in hopes of avoiding any potential issues on the customer's end. Please inspect your order upon reception and contact us immediately in the unlikely event that the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For UPS Shipments - We handle the claim.
If damage occurs in transit, your cooperation will be required to facilitate a damage claim in order to issue a refund. To expedite the process, please send, along with your refund request, clear, well-lit photos of the following:

  • all sides of the box, especially any damage to the box
  • the label
  • inner packaging
  • the item and damage to the item
  • in some cases, the carrier will request an onsite inspection, so please retain all packaging until the claims process has been completed

For USPS Shipments - You handle the claim.
USPS requires the physical item and original packaging, so the quickest way to file the claim is to take the item and all of the original packaging to the nearest post office and file the claim. 

We do not accept back damaged merchandise, so complying with the above instructions is the only way to receive a refund for damaged products. Refunds/replacements for damaged products will be issued once the shipping claim has been completed.

Holds

We will not hold product (including incoming stock holds) without a 50% deposit. Once the item is in stock, if it is not picked up within 7 days, any deposits paid will be refundable via store credit only. 

Special/Custom Orders

Special or custom orders must be paid in full at the time the order is placed, and are non-refundable, except when due to manufacturer defects or unavailability of product (in which case, you will get a full refund via your original payment method).

Installment Plans

We offer Shop Pay Installments as an alternative to layaway. With Shop Pay Installments, you get your purchases right away (versus at the end of the payment plan), and you can split your payments into 4 interest-free bi-weekly payments, or monthly payments (with interest) for up to 12 months. 

  • Refund policy applies - please read the full policy before making a purchase, regardless of payment method
  • Shop Pay Installments are handled directly by Shopify and Affirm - we are not a point of contact for questions about eligibility or questions about your Shopify/Affirm account
  • There are no hidden fees and no impact to your credit score
  • For purchases between $50 and $1,000, you can split your payments into 4 payments every 2 weeks (no interest)
  • For purchases between $150 and $17,500, you can split your payments into 12 monthly payments (interest does apply)
  • Note about using Shop Pay Installments/Affirm on orders with pre-ordered items: your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times, your loan payment(s) may be due before you receive your purchase.
  • Here's the fine print from Shopify and Affirm:
    Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: Licenses, Notices, and Related Disclosures
  • This information is subject to change without our knowledge. If you have questions or concerns about Shop Pay, please verify information directly with the provider(s) listed above.
Our Inventory

We are not Amazon, Wal-Mart, TJ Maxx, etc. As such, you can expect far superior customer service and unique, quality goods. Our product offerings (with the exception of those labeled "pre-order", "special order", or "custom order" are live inventory, meaning the item is in stock and ready to ship. For quality- and inventory control concerns, we do not use third-party sellers.

Join the Anemoia Framily and get rewarded for something you already love to do: shop at Anemoia Mercantile!